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Parts Counter Sales

Job #: 105670
Industry: Automotive
Location: Carroll, Iowa (IA)
Description

Job Summary:

Perform all functions related to the receiving, sales, and delivery of parts professionally and positively.

Essential Duties:

  • Greet customers/answer parts calls with a positive attitude
  • Sell products and/or services to meet customer’s needs
  • Refer to parts manuals (both hard copy and electronically) to identify exactly the right part(s) for the make, model, and year of equipment being serviced
  • Record sales, counter transactions, and parts payment collections; making sure all are billed out correctly
  • Properly invoice customers paying close attention to the account, pricing, freight, etc.
  • Stay current on manufacturer/store parts and service programs in order to market and promote additional sales
  • Track all incoming and outgoing parts
  • Receive and stock inventory
  • Organize warehouse
  • Place stock orders
  • Create returns to the supplier for items not needed
  • Assist service technicians to assure they have the correct parts to complete the job
  • Assist service department with gathering /posting parts and invoicing
  • Check on back-ordered parts for availability date and inform the service manager and technician
  • Maintain condition of showroom and inventory, making sure all displays are current, clean, free of clutter, and functional at all times.
  • General housekeeping as assigned
  • Respond to customer request in a timely manner (return phone calls, parts order updates, etc)
  • Participate in all job-related training and development set forth by the manufactures
  • Share ideas for improving parts department sales and service
  • Report all unresolved customer issues to the Parts Manager in a timely manner
  • Must have valid and current driver’s license to operate a company vehicle, or a personal vehicle with current auto insurance while on company business so that parts can be picked up or taken to customer sites
  • All other task assigned by the Parts Manager

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.